Thursday, October 4th, 2007
Received the following email from [the dealership owner]:
[my name]
Been away on biz. Sorry for the delay in reply. At this stage the repair process is in the hands of our service manager [service manager's name]. He can be reached at _[an email address]_ I can tell you that
QLINK is having us go thru a step by step process to resolve the problem only sending the parts we need for each step. I'll ask [the service manager] to email or call you with a progress report.
[the dealership owner, and
his title]
Thursday, October 4, 2007
Wednesday, October 3, 2007
October 3rd, 2007
Wednesday, October 3rd, 2007
I emailed [the dealership owner] because it was over a week since the phone call, and two weeks since they said they were going to change the thermostat. I sent the following:
[dealership owner]-
What is the status now? I spoke with the [maintenance manager?] last week. It sounds like there was a wait because of parts being shipped.
Let me know when you can. I'm trying to work around it- I've got to put my other vehicle in the shop soon.
Thanks!
I emailed [the dealership owner] because it was over a week since the phone call, and two weeks since they said they were going to change the thermostat. I sent the following:
[dealership owner]-
What is the status now? I spoke with the [maintenance manager?] last week. It sounds like there was a wait because of parts being shipped.
Let me know when you can. I'm trying to work around it- I've got to put my other vehicle in the shop soon.
Thanks!
Saturday, September 29, 2007
September 29th, 2007
Saturday, September 29th, 2007
I did not hear anything for over a week, so I called [the dealership] for a status report. I spoke with [service manager name] the maintenance manager, who told me that they were still waiting for parts.
I did not hear anything for over a week, so I called [the dealership] for a status report. I spoke with [service manager name] the maintenance manager, who told me that they were still waiting for parts.
Saturday, September 22, 2007
September 22, 2007
Saturday, September 22, 2007
I received the following email from [the owner of the dealership]:
[my name]
We are starting with replacing the thermostat. QLINK says that there can be a variety of reasons for the overheating. We're trying to take a step by step approach.
[dealership owner, and title]
I received the following email from [the owner of the dealership]:
[my name]
We are starting with replacing the thermostat. QLINK says that there can be a variety of reasons for the overheating. We're trying to take a step by step approach.
[dealership owner, and title]
Thursday, September 20, 2007
September 20th, 2007
Thursday, September 20th, 2007
I did not hear anything regarding the scooter, so I emailed the following:
[dealership owner],
Have you had a chance to assess the bike yet?
Thanks,
[my name]
I did not hear anything regarding the scooter, so I emailed the following:
[dealership owner],
Have you had a chance to assess the bike yet?
Thanks,
[my name]
Tuesday, September 18, 2007
September 18th, 2007
Tuesday, September 18th, 2007
Scooter was picked up at an agreeable location close to [interstate number] by a [dealership] delivery person.
Scooter was picked up at an agreeable location close to [interstate number] by a [dealership] delivery person.
Sunday, September 16, 2007
September 16th, 2007
Sunday, September 16th, 2007
Received the following email from [dealership owner]:
[my name]
I'll give you a ring tomorrow to arrange a pick up on Tuesday. To get the repairs done under warranty the vehicle has to be worked on by a QLINK dealer. We'll make it as painless as we can!
Regards,
[dealership owner]
Received the following email from [dealership owner]:
[my name]
I'll give you a ring tomorrow to arrange a pick up on Tuesday. To get the repairs done under warranty the vehicle has to be worked on by a QLINK dealer. We'll make it as painless as we can!
Regards,
[dealership owner]
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