October 4th, 2007

Thursday, October 4th, 2007
Received the following email from [the dealership owner]:

[my name]
Been away on biz. Sorry for the delay in reply. At this stage the repair process is in the hands of our service manager [service manager's name]. He can be reached at _[an email address]_ I can tell you that
QLINK is having us go thru a step by step process to resolve the problem only sending the parts we need for each step. I'll ask [the service manager] to email or call you with a progress report.

[the dealership owner, and
his title]

October 3rd, 2007

Wednesday, October 3rd, 2007
I emailed [the dealership owner] because it was over a week since the phone call, and two weeks since they said they were going to change the thermostat. I sent the following:

[dealership owner]-
What is the status now? I spoke with the [maintenance manager?] last week. It sounds like there was a wait because of parts being shipped.
Let me know when you can. I'm trying to work around it- I've got to put my other vehicle in the shop soon.

Thanks!