Thursday, October 4th, 2007
Received the following email from [the dealership owner]:
[my name]
Been away on biz. Sorry for the delay in reply. At this stage the repair process is in the hands of our service manager [service manager's name]. He can be reached at _[an email address]_ I can tell you that
QLINK is having us go thru a step by step process to resolve the problem only sending the parts we need for each step. I'll ask [the service manager] to email or call you with a progress report.
[the dealership owner, and
his title]
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